Step 1: If directed to do so by the Dean’s representative, the student may, no later than 10 business days after receiving the request from the Dean’s representative, provide a written statement outlining the evidence, if any, and reasons for questioning that the grade was not issued in good faith. Supporting materials should be attached as exhibits to the statement. The statement should be scanned, signed and submitted with all attachments as a single .pdf file. Please review the Guideline for Statements of Academic Grievance.
The student’s written statement must provide evidence that one or more of the circumstances occurred as part of the issuance of the final course grade.
- Error in calculating the final course grade for the course.
- The criteria for determining the final course grade was changed from what was specified in the syllabus.
- The evaluation system was not consistently and fairly applied to all students.
Step 2: The Dean’s office will provide the student’s statement with any exhibits to the instructor and request that the instructor provide the Dean’s office with a formal written response within 10 business days.
Step 3: When the written response is received from the instructor, the Dean’s representative will contact the student, who can then schedule an appointment to review the instructor’s response.
After reviewing the instructor’s response, the student may submit a written request for a hearing before The College of Liberal Arts and Sciences Student Affairs and Grievance Committee. The Dean’s representative will determine if the final course grade will stand as issued or if the grade appeal will be heard by the committee.
The committee is a regular committee and meets weekly during the fall and spring term when school is in session. The Dean’s representative serves as a non-voting, ex officio member of the committee.
Step 4: The committee shall meet with the student and the instructor in an attempt to resolve the differences. In order to preserve the confidential nature of the final course grade grievance process and to protect the privacy interest of those involved, the hearing will be closed to the public. The committee chair will preside at the hearing and will rule upon all procedural matters. A student who fails to appear or refuses to participate at the hearing will be deemed to have abandoned the request for a hearing, unless the student can demonstrate that extraordinary circumstances prevented his/her appearance or participation.
Step 5: After all parties have been heard, they will be excused and the committee will deliberate in closed session. Once the committee has reached consensus the committee chair will submit their written recommendation to the either the graduate or undergraduate Associate Dean in The College of Liberal Arts and Sciences. At that time, the respective associate Dean will take final action after fully considering the committee’s recommendation. The associate Dean shall inform the student, instructor, department chair or school director (if any), registrar (if appropriate) and grievance committee of any action taken. The decision of the Dean is final.
It is university policy that students filing grievances and those who are witnesses are protected from retaliation. Students who believe that they are victims of retaliation should contact the Office of University Rights and Responsibilities at https://urr.asu.edu/.
For the purposes of this process, business days are defined as days the university is open.